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Customer Service Order Entry

Location : New Braunfels, TX 78130
Job Type : Temp to Hire
Compensation : 12.00 USD/HOUR
Hours : Full Time
Required Education : H.S. Diploma/GED
Travel : No
Relocation : No

Job Description :
 

JOB SUMMARY:


 


Primary responsibility is to respond to customer service requests and process purchase orders.


Responsible for receiving, entering and processing sales, shipping and repair orders; providing customer service information; and performing other office support related duties as required.


 


ESSENTIAL JOB FUNCTIONS: Include but are not limited to:


 



  • Provides product and billing information, tracking numbers, order status, price/proforma quotes, COD’s and freight costs to customers via telephone and electronically.

  • Receives purchase orders via telephone or electronically; verifies and enters information like pricing, items being ordered, COD cash in advance or open account into system.

  • Calculates credits, price quotes, taxes, COD’s and freight costs on quotes and purchase orders and receives and enters rush orders.

  • When accounts are on credit hold, notifies accounting for appropriate disposition.

  • Works closely with Customer Service Technical Support to assure customer success.

  • Prepares packs with special shipping/packing instructions before releasing for shipping.

  • Coordinates shipments between factory, customer and forwarder.

  • Prepares documents for processing credits, debits and RMA’s.

  • Supports new hire training and cross-training to ensure business continuity.



  • Maintains the cleanliness, organization and safety of workarea; follows safe working practices and wears required personal protective equipment.



  • Follows established procedures and/or guidelines in performing essential job functions to comply with all company policies and applicable legal requirements.

  • Performs related duties as assigned.


Required Qualifications :
 

Qualifications:


Graduation from High School or General Education Development (GED) certificate; one year experience preferred. Experience in manufacturing environment desired.


 


·            Experience in processing purchase orders for relatively complex configurable products.


·            Initiative and organizational ability for effective time management and ability to adjust priorities in a fast-paced environment to meet deadlines.


·            Proficient in operating personal computer and other office equipment.


·            Knowledge of and skill in basic mathematical calculations.


·            Ability to interpreting sales orders and to maintain records.


·            Ability to communicate in a clear, concise manner, listen attentively and provide customer service tactfully verbally and in writing internally/externally


·            Ability to establish and maintain effective working relationships internally and externally.


·            General knowledge of commercial security and door hardware products preferred.


·            Be willing to work weekend and extended hours as required.


·            Spanish bilingual proficiency, including reading and writing desired.


 


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