Front Desk Concierge
Responsible for providing a positive first and last impression to guests when they arrive and leave the community by attending to residents and guests needs. Parks and retrieves vehicles in a safe and timely manner. Provide administrative support and set up/break down of daily events. The Concierge also performs other services for guests/customers, which may involve tasks such as receiving packages for residents or ensuring that a resident’s dry cleaning is picked up or dropped off.
(Duties include but are not limited to:)
o Proactively approaches, greets and acknowledges guests in a friendly and professional manner. Open vehicle door(s) and offers assistance as appropriate.
o Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.
o Responsible for setup and break down of daily events. Including tables, chairs, audio/visual and any other required equipment for events, meetings and special interest groups.
o Parks and retrieves resident vehicles in specified areas in a safe and efficient manner.
o Provides package and grocery delivery services to residents/guest units.
o Books guestrooms and ensures all paperwork and billing is correct.
o Comfortable answering phones and transferring calls to the appropriate departments.
o Signs resident’s guests in and out.
o Provides accurate and timely documentation and reports of departmental activities and status including activity logs, vehicle damage, statements, and conditions which require attention and/or repair. While driving resident vehicles, obeys all traffic laws on and off property.
o Collects items to be stored for Employee Rummage Sales.
o Professional customer service skills.
o Self-motivated, proactive, detail oriented and a team player.
o Time management and time critical prioritization skills.
o Be on your feet for 8+ hours.
o Valid Driver's License with driving experience.
· Non-Typical office environment (frequent standing, walking, talking, etc.), both inside activities and outside activities.
· Frequent social interaction
· Overtime as-needed
· Lift up to 50 lbs with a team member.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.
Education and Experience
High school diploma or General Education Diploma (GED) required. Prior Customer Service and/or driver experience preferred. Prior experience working with senior preferred.
Hours per week: 40 hrs (unless overtime is approved)